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Here you will find anwers to the most
frequently asked questions but if you don't find the information you're looking
for, we will be pleased to inform you by e-mail or telephone.
By e-mail:
info@naturemporium.com –
answer within 24 hours.
By phone:
1-800-856-9054 or 1-819-743-0923 (Outaouais, Quebec) between 8h00 and 17h00 from
Monday till Saturday. Outside these hours, leave a message by indicating the
best moment to return the call.
Are the
transactions secure?
We know that safety is very important for our
customers. As our transactions are made via PayPal, a highly secure site, be
assured that our customers are well protected when they carry out purchases
using credit cards in our store. Never do we deliver credit card numbers by
e-mail or a non-secure way, and never keep unprotected information.
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Do you
Have a policy on the protection of personal information?
The NaturEmporium/CIBM family
of sites is committed to protecting your privacy. The personal information you
submit will not be shared, sold, or disclosed to third parties in any form, for
any purposes, at any time unless we first have your consent. This information
includes, but is not limited to, your email address. All our mailings will
conform to an opt-in policy, which means you have to elect to receive
information from us. You will never receive unsolicited email from this site.
This site does not use any
cookies or other device that links your computer to your visit. The
Naturemporium.com site you visit can store information about your order until
you log out. You do however have the option to save your customer information in
our secure database for easy checkout in the future.
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What
are your guarantees?
Your satisfaction is important for us. Any unopened
or defective product returned within 30 days, will be credited for exchange or
return of fees including delivery cost.
Exception: Kombucha mushroom. Replacements
only. This guarantee is void unless you contact us before making any return.
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What
are the methods of delivery?
We ship by Canada Post or UPS. Your choice. The shipping cost
you see in your shopping cart is only an estimate. If you would like to know
the exact cost before ordering, simply E-mail us the details of your order,
desired shipping service (standard or
express )and we'll give you the exact amount.
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Do you
have a customer support program to help us with using the products?
We included lots of
information on the various products you can find in the catalogue. It is
possible however that you may need information that the site does not provide.
For this reason, we invite you to contact us for all questions relating to the
products you are interested in at NaturEmporium.com. But to avoid waiting and
questions whose answers might already be in the information pages of the site,
we suggest that you read the pages accessible by the left menu which supplement
the information accompanying the products in the catalogue.
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